Shipping policy

Shipping Policy

At NukNuk Limited, we strive to provide you with a seamless shopping experience, including clear shipping policies for your convenience. Below, you’ll find important details regarding shipping timelines, fees, and other relevant information.

Order Processing Times

  • Orders are typically processed within 1-5 business days, items arriving from international warehouse up to 20 days.
  • Processing times may vary depending on the availability of items and the location of our suppliers.

Shipping Times

As a drop shipping store, we source products from various suppliers around the world. Estimated shipping times are as follows:

  • United States: 7-20 business days
  • Europe: 10-25 business days
  • Australia & New Zealand: 10-25 business days
  • Other Regions: 15-30 business days

Please note: Delivery times are subject to change due to factors such as customs clearance or shipping carrier delays.

Shipping Costs

  • Shipping fees, if applicable, will be displayed at checkout.
  • Free shipping may be available for selected products or promotions; this will also be indicated at checkout.

Tracking Information

  • Once your order is shipped, you will receive a confirmation email with tracking details (if available).
  • Please allow up to 5 business days after receiving your tracking number for the tracking information to be updated.

Customs, Duties, and Taxes

  • Orders may be subject to customs duties, taxes, or fees upon arrival in your country.
  • These charges are the responsibility of the customer and vary depending on the regulations in your country.

Split Shipments

If your order contains multiple items, they may be shipped separately due to variations in supplier locations or availability. You will receive tracking information for each shipment.

Delays and Missing Items

While we aim to meet the stated delivery times, delays can occur due to factors beyond our control, such as weather, customs processing, or carrier issues.

  • If your order has not arrived within 20 business days (or the timeframe stated above), please contact us at ordersnuknuk@outlook.com, and we will assist you in locating your order.

Incorrect or Damaged Items

  • If you receive an incorrect or damaged item, please notify us within 48 hours of receiving your order by emailing ordersnuknuk@outlook.com with photos and details of the issue. We will work to resolve the matter promptly.

Changes to Shipping Address

  • Please ensure that your shipping address is accurate at the time of purchase.
  • If you need to update your address, contact us immediately at ordersnuknuk@outlook.com. Changes cannot be made once an order is processed.

Contact Us

If you have any questions or concerns about your shipping, please feel free to visit our Contact Us page or reach out to us directly at ordersnuknuk@outlook.com. We’re happy to assist you!