Shipping policy

Shipping Policy

At NUKNUK Limited, we aim to provide you with a smooth and transparent shopping experience. Below, you'll find all the key information regarding our shipping process, delivery timelines, and related policies.

Order Processing Times

Orders are typically processed within 1–5 business days.
Some items — particularly those that are made-to-order or shipped from international fulfilment centres — may require up to 20 business days to arrive.

Processing times may vary depending on stock levels, item type, and the location of our fulfilment partners.

Shipping Times (UK Only)

We currently ship within the United Kingdom only.

Delivery times depend on the item type and origin. Estimated delivery dates are shown on each product page for your convenience. Typical delivery windows include:

  • Gift Items: 1–2 business days
  • Jewellery: 3–4 business days
  • Made-to-Order or International Items: 7–14 business days
  • Other Products: Varies by item — please refer to the product page for individual delivery estimates

Delivery times may vary slightly due to seasonal demand, courier delays, or local processing times.

Shipping Costs

  • Shipping fees, if applicable, are displayed at checkout
  • Some products or promotions may include free shipping, which will also be shown at checkout

Tracking Information

Once your order is shipped, you’ll receive a confirmation email with tracking details (if available).
Please allow up to 5 business days for the tracking number to update after shipment.

Split Shipments

Your order may arrive in separate packages if it contains items from different fulfilment centres or creators.
Each shipment will have its own tracking information if available.

Delays & Missing Items

We aim to meet all stated delivery times, but occasional delays may occur due to courier issues, weather, or other unforeseen factors.

If your order has not arrived within 20 business days, please contact us at info@nuknuklimited.com, and we will assist you promptly.

Incorrect or Damaged Items

If you receive an incorrect or damaged item, please notify us within 48 hours of delivery by emailing info@nuknuklimited.com with:

  • Your order number
  • Photos of the item
  • A brief explanation of the issue

We’ll work to resolve it quickly and fairly.

Changes to Shipping Address

Please double-check your shipping address at checkout.
If you need to update your address, contact us immediately at info@nuknuklimited.com.
We cannot make changes once an order has been processed.

Contact Us

If you have any questions or concerns about shipping or delivery, feel free to:

We’re always happy to help 💜

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Free Delivery
3–10 days shipping
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Secure Payment
Visa, PayPal, Apple Pay, Clearpay
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Easy Returns
14-day return policy
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Quick Refunds
Refunds within 5–10 days
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